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At Trekvoribus, we recognize that customers provide personal information when placing footwear orders, arranging deliveries, requesting returns, or communicating with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data in connection with our Singapore operations.
Our handling of personal data is guided by Singapore’s Personal Data Protection Act 2012 (PDPA) and applicable data protection requirements.
The information collected depends on how you interact with Trekvoribus.
| Category | Examples |
|---|---|
| Identity information | Name and recipient name |
| Contact information | Email address and telephone number |
| Delivery information | Singapore address and unit number |
| Order information | Products, sizes, quantities, and order history |
| Return information | Return reason, photographs, and collection details |
| Refund information | Bank details required for an eligible refund |
| Communications | Inquiries and correspondence with our team |
As Trekvoribus operates through cash on delivery, we do not require online card details to place footwear orders.
Personal information may be collected and used where reasonably necessary to operate our Singapore footwear business.
This may include:
receiving and processing orders;
preparing footwear for dispatch;
arranging delivery within Singapore;
communicating about an order;
responding to customer inquiries;
organizing eligible return collections;
arranging replacements;
processing eligible refunds by bank transfer;
maintaining transaction and business records; and
meeting applicable legal or regulatory obligations.
We seek to collect information relevant to these purposes rather than requesting information unrelated to the customer relationship.
Where required under the PDPA, Trekvoribus will obtain consent before collecting, using, or disclosing personal data and will inform individuals about the relevant purposes.
In certain circumstances, Singapore law permits personal data to be collected, used, or disclosed without consent. Where such an exception applies, information may be handled as permitted by the PDPA.
Customers may contact us regarding withdrawal of consent where applicable. Withdrawal may affect our ability to provide services that require the relevant information.
Trekvoribus does not disclose personal information without an appropriate business or legal reason.
Information may be provided to parties involved in fulfilling customer requests, such as delivery providers, return collection providers, banking service providers, or professional service providers.
Where another organization processes information on our behalf, we take reasonable steps appropriate to the circumstances regarding its handling of that information.
Personal data may also be disclosed where required or permitted by Singapore law.
We use reasonable administrative, organizational, and other appropriate measures to protect personal information against unsolicited access, collection, use, disclosure, copying, modification, disposal, or similar risks.
Personal information is retained only for as long as its retention continues to serve the purpose for which it was collected or remains necessary for applicable business, accounting, dispute-resolution, or legal requirements.
When retention is no longer required, Trekvoribus will cease retaining the information or remove the means through which it can reasonably be associated with an individual, as applicable.
Customers should provide accurate and current information, particularly their delivery address, contact details, and any bank information supplied for a refund.
You may contact us if personal information previously provided requires correction.
Subject to the PDPA and applicable exceptions, individuals may request access to personal data held by Trekvoribus and information concerning how it has been used or disclosed within the applicable period.
Customers may also request correction of an error or omission in their personal data where permitted by law.
Questions, access or correction requests, and privacy-related concerns may be directed to:
Company: Trekvoribus
Email: footwear@trekvoribus.com
We will review privacy inquiries in accordance with our obligations under applicable Singapore data protection requirements.