- 15-20% Off on Select Products Listed on Our Online Store
These Terms and Conditions govern the use of the Trekvoribus website and purchases made through it. Trekvoribus operates as an online footwear retailer serving customers exclusively within Singapore. By accessing our website or placing an order, you agree to these terms, together with our Shipping Policy, Privacy Policy, and Return and Refund Policy.
These terms are intended to operate alongside applicable Singapore legislation, including the Consumer Protection (Fair Trading) Act 2003, Sale of Goods Act 1979, Personal Data Protection Act 2012, and Electronic Transactions Act 2010, where applicable.
Trekvoribus sells footwear through its website and accepts orders for delivery exclusively to addresses within Singapore.
Our principal operating conditions are:
Orders must contain an eligible Singapore delivery address.
We do not provide international delivery.
Delivery within Singapore is free.
Payment is accepted exclusively through cash on delivery.
Customers cannot make advance online payments through our website.
Orders are subject to product and size availability.
An order submitted with an address outside Singapore cannot be fulfilled.
We aim to provide useful descriptions, images, sizing information, and other relevant details for footwear displayed on our website. Customers should read the available product information before submitting an order.
Product images are provided to represent the appearance of each item. Differences may occasionally arise because of screen settings, lighting, photography, or similar display factors.
Customers should also review the applicable size guide before selecting footwear. Different designs may fit differently, and the size information displayed with a product should be considered before ordering.
If an incorrect size is delivered compared with the size stated in the customer's order, the matter may qualify for return under our Return and Refund Policy.
Submitting an order through the website represents a request to purchase the selected footwear under these Terms and Conditions.
Order submission does not mean that every requested item will necessarily remain available. An order may be declined where, for example, the item is unavailable, the delivery address falls outside Singapore, essential information is incomplete, or fulfillment cannot reasonably take place.
Customers are responsible for supplying accurate information when placing an order, including their name, contact details, selected product, selected size, and Singapore delivery address.
Where an error is noticed before dispatch, customers should contact footwear@trekvoribus.com promptly.
The amount displayed for an item at the time an order is placed is the amount applicable to that order, subject to correction of an evident pricing or listing error where permitted by law.
Trekvoribus operates exclusively through cash on delivery.
| Payment Matter | Our Terms |
|---|---|
| Payment method | Cash on delivery |
| Online card payment | Not available |
| Advance payment | Not required |
| Delivery charge | None |
| COD surcharge | None |
| Payment point | Customer's doorstep |
The customer must pay the full order amount in cash when the parcel is delivered. No separate shipping, handling, or cash-on-delivery charge is added by Trekvoribus.
Trekvoribus delivers exclusively within Singapore. Each order normally requires two business days for preparation, followed by approximately one to two business days for delivery.
The expected overall period is therefore three to four business days.
The preparation stage is used for internal product review and appropriate packaging before the parcel enters the delivery process.
Delivery periods are estimates rather than fixed arrival commitments. Events outside our reasonable control, such as severe weather, transportation disruption, public restrictions, inaccessible premises, or delivery-network interruptions, may affect timing.
Further details are available in our dedicated Shipping Policy.
Customers may request cancellation only before the order has been dispatched.
Once an order has entered dispatch, cancellation is no longer available. Customers should therefore contact us promptly if they wish to request cancellation.
A cancellation request should include enough information for us to identify the relevant order. We will determine whether dispatch has already occurred when the request is received.
The cancellation provisions in this section do not remove any separate statutory rights that may apply under Singapore law.
Trekvoribus provides a 30-day return request period, calculated from the date on which the footwear is delivered.
Returns under our store policy are available where:
footwear arrives damaged;
footwear arrives defective;
an incorrect item is delivered; or
an incorrect size is delivered.
Returns based solely on a change of mind, style preference, or another reason outside these categories are not accepted under our voluntary return arrangement.
Returned footwear must remain unworn and should be kept in its original condition and packaging.
These conditions do not exclude rights available to consumers under applicable Singapore legislation.
Customers seeking an eligible return should contact footwear@trekvoribus.com within the 30-day period.
Once a return request meets our requirements, Trekvoribus will arrange collection from the customer's Singapore address. A suitable collection date and time will be coordinated with the customer.
Customers are not charged a collection or restocking fee for an eligible return.
After the footwear reaches us, we allow one working day to assess the returned item and determine the applicable resolution under our policy and Singapore law.
Where a return qualifies, a replacement may be offered if the relevant item is available in stock.
Replacement footwear follows the standard delivery process of two business days for preparation and approximately one to two additional business days for delivery.
If a refund is selected or an applicable replacement is unavailable, the refund is processed through bank transfer because the original purchase was completed through cash on delivery.
Trekvoribus will request the bank information needed for the transfer through email. After receiving the necessary details, we will initiate the refund within one working day. Depending on the customer's bank, the amount may require approximately 8–10 business days to appear in the designated account.
No restocking, return collection, or refund processing fee is imposed by Trekvoribus for an eligible return.
These Terms and Conditions should be read together with applicable Singapore consumer legislation.
The Consumer Protection (Fair Trading) Act 2003 (CPFTA) addresses unfair practices in consumer transactions. Singapore's consumer framework also includes provisions commonly referred to as Lemon Law protections for goods that fail to conform to the applicable sales contract.
The Sale of Goods Act 1979 may also provide rights and obligations concerning contracts for the sale of goods, including relevant statutory terms.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify a consumer right that cannot lawfully be excluded, restricted, or modified.
If a provision of our store policy conflicts with a mandatory statutory entitlement, the applicable statutory requirement prevails.
Information submitted while ordering, arranging delivery, communicating with Trekvoribus, or requesting a return or refund is handled in accordance with our Privacy Policy and Singapore's Personal Data Protection Act 2012 (PDPA).
Personal data may include names, contact information, delivery addresses, order information, correspondence, and bank details supplied for an eligible refund.
We collect, use, disclose, protect, and retain personal data for appropriate purposes connected with operating the website, fulfilling orders, managing customer requests, meeting applicable obligations, and administering our business.
Customers should provide accurate information and notify us when relevant information requires correction.
Orders and communications made through electronic channels may be subject to Singapore's Electronic Transactions Act 2010, where applicable.
Customers agree that order-related communications may take place electronically, including correspondence concerning fulfillment, delivery, returns, refunds, and customer inquiries.
Customers are responsible for providing an email address and other contact information that they can access.
Customers may use our website for lawful shopping and informational purposes. Users must not intentionally interfere with website operation, attempt unsolicited access to restricted systems, submit fake order information, impersonate another person, or use the website for unlawful activity.
Website text, product descriptions, graphics, layout elements, and other materials belonging to Trekvoribus may not be commercially reproduced or distributed without permission, except where applicable law permits such use.
Trekvoribus remains responsible for obligations that cannot lawfully be excluded under Singapore law.
To the extent permitted by applicable legislation, we are not responsible for losses arising solely from circumstances outside our reasonable control or from customer actions contrary to these Terms and Conditions.
Nothing in this section excludes or limits liability where such exclusion or limitation would be unlawful.
These Terms and Conditions and purchases made through Trekvoribus are governed by the laws of Singapore.
Any dispute concerning an order or use of our website should initially be raised with us so that the matter can be reviewed. Where a dispute cannot be resolved directly, the parties retain any rights available through applicable Singapore dispute-resolution procedures or courts.
Questions concerning these Terms and Conditions, an order, delivery, cancellation, return, replacement, or refund may be submitted using the following details:
Company: Trekvoribus
Email: footwear@trekvoribus.com
Customers should include relevant order information when contacting us about a purchase so that the inquiry can be identified and addressed appropriately.